Dauphin Manor, Harrisburg, PA

Comments & Ratings

Comment on Dauphin Manor - Harrisburg, PA written by: Shafonda E. 03/08/2013 5:42PM Shafonda English
1934 Clayton St
Harrisburg, PA 17109
(717) 343-7671
Shafonda_english@yahoo.com

Objective: My objective is to obtain steady employment to be able to successfully support my family. I also am in search of a job that I can succeed and also add to.

EMPLOYMENT:
Certified Nursing Assistant
Lake City Nursing Home Marrow Ga PT position Feb 2011- Dec 2012
I was responsible for taking care of the basic necessedies of the patients as far as feeding them, bathing, excercising and giving them medications.

Certified Nursing Assistant
Havior Incorporation – Harrisburg, Pa PT position Dec 2006- Dec 2010
I was responsible for taking care of the basic necessedies of the patients as far as feeding them, bathing, excercising and giving them medications as well as transporting them to appointments,

Customer Service Retention Specialist
Aerotek at CenturyLink Carlisle, Pa Nov 2010 – Feb 2011
I answered incoming calls to assist the customer with their issues as well as tried to keep their business and sell to them as well. Had sales quota, save quota, call quota as well as others.

Customer Service
Aerotek at Delta Dental , Mechanicsburg Pa Sept 2010 – Oct 2010
I received inbound phone calls from customers. I assisted the dentist’s offices as well as the individuals with every call. I was expected to be quick and accurate.

Certified Nursing Assistant
Independent Living Harrisburg, Pa Dec 2004 - Jan 2009
I was responsible for taking care of the basic necessedies of the patients as far as feeding them, bathing, excercising and giving them medications as well as transporting them to appointments and their vitals.

Customer Service
NGS National Govt Serv Harrisburg,Pa Dec 2003 - Apr 2004
I answered the phones regarding patients medical coverage and assisted them with questions on coverage as well as tried to get them to obtain more coverage.




Customer Service
Nationwide Ins Co – JFC Temps Apr 2003 – Nov 2003
I was responsible for handling the phones and assisting the customers with questions on their policies and handle any issues they had. I also offered wide range of discounts for them to get additional coverage on their policies.

EDUCATION:
Progressive Training: CNA Feb 2011 – Apr 2011
Academy Of Medical Arts and Business: Dec 1993 – June 1994
Data Entry

William Penn High School Sep 1989 – June 1993


Organizations Involved with:
Concerned Youth Of America, Inc
Big Brothers And Big Sisters of America (mentor)
Teen Ministry Leader



References Available Upon Request